Privacy Policy

 

Last updated: 1st October 2025

 

At EquiNourish, your privacy matters to us. This policy explains how we collect, use, and protect your personal information when you use our services or visit our website.

 

1. Who We Are?

EquiNourish is an equine nutrition company based in the UK, offering one-to-one consultations and tailored nutritional advice for horse owners.

We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR).

 

2. What Information Do We Collect?

We may collect the following types of information when you enquire about or use our services: Your name, email address, phone number, and postal address, Details about your horse(s), including name, age, breed, diet, and health or behavioural information relevant to nutrition, Address where your horse is kept, Consultation notes and any photographs taken during or for consultations and any other information you choose to share during your interaction with us. We do not collect payment information directly through our website. If payments are made, they are handled securely by third-party providers (such as bank transfer or payment platforms).

 

3. How We Use Your Information

We use your personal data to:

Provide our nutrition consultation services and follow-up support

Respond to your enquiries and manage bookings

Maintain client records and progress notesSend administrative messages (e.g. appointment reminders, updates, invoices)Comply with legal or regulatory obligations

We will never sell or share your information for marketing purposes.

 

4. Lawful Basis for Processing

Under the UK GDPR, the lawful bases we rely on are:

Contract: Processing your data so we can provide the service you’ve requested.

Legitimate interests: Maintaining accurate records and improving our services.

Consent: When you agree to us keeping certain information (e.g. photos) for ongoing monitoring or educational use.

You can withdraw consent at any time by contacting us.

 

5. How We Store and Protect Your Information

Your information is securely stored in password-protected systems and devices. We keep client consultation records for as long as necessary to fulfil our professional obligations or as required by law. When we no longer need your data, it will be safely deleted or anonymised.

 

6. Cookies and Website Use

Our website uses only essential cookies that help it function properly. We do not use Google Analytics, Meta Pixel, or other tracking tools. You can manage or delete cookies through your browser settings at any time.

 

7. Your Data Protection Rights

Under UK data protection law, you have rights including:

Access – You can request copies of your personal data.

Rectification – You can ask us to correct inaccurate or incomplete information.

Erasure – You can ask us to delete your data (in some circumstances).

Restriction – You can ask us to limit how we use your data.

Objection – You can object to certain types of processing.

Data portability – You can ask for your data in a transferable format.

If you’d like to exercise any of these rights, please contact us using the details above.

 

8. How to Complain

If you have any concerns about how we handle your data, please get in touch first — we’ll do our best to sort it out quickly. If you’re still not satisfied, you can contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.9.

 

Updates to This Policy

We may update this policy occasionally to reflect changes in how we operate or legal requirements. The latest version will always be available on our website.